This Privacy Policy explains how Chennai Explorer handles personal data in connection with its website and guided nature walks and local day excursions. It describes the types of information we collect, the purposes for which we use it, and the circumstances in which it may be shared.
We use personal data to respond to inquiries, assess booking requests, review date and fitness information, confirm route suitability, check weather and access conditions, arrange meeting and return plans, process payments, deliver guided excursions, maintain records, and handle follow-up communications. We also use limited technical data to operate, secure, and improve the website.
We may share personal data with service providers that support website hosting, communications, payment handling, record management, or other operational functions. We may also share limited information with contractors or assistants involved in booking coordination and excursion administration. These parties are expected to use the information only for the services they provide to us.
We may disclose personal data when required to comply with law, lawful requests, court orders, or other binding legal process. We may also share information where disclosure is necessary to protect our rights, investigate misuse, or address safety concerns.
Subject to applicable law, you may request access to your personal data, correction of inaccurate information, deletion in limited cases, or restriction of certain processing. You may also object to processing where a valid basis exists. Some requests may be declined if we must keep the information for legal, contractual, or operational reasons.
To make a privacy request, provide enough information for us to identify the relevant record and understand the scope of the request. We may ask for additional details to verify identity or clarify the request before responding. If a request is complex or involves multiple records, our response may take longer within the limits allowed by law.
We retain personal data for the period needed to manage inquiries, bookings, payments, service delivery, safety checks, and related records. After that, we delete it, anonymize it, or keep it only where a legal, accounting, or dispute-related obligation requires continued storage. Retention periods may vary depending on the type of record and the context in which it was collected.
We may update this Privacy Policy from time to time to reflect changes in our services, processing practices, or legal requirements. The revised version will apply from the date it is posted unless a different effective date is stated. Where appropriate, we may also provide a separate notice of material changes.
We may process identification details, contact details, booking preferences, date and fitness information, route suitability details, meeting and return plan information, payment-related records, and communications sent through the website, by email, or by phone. We may also process limited technical data such as device, browser, and usage information when you visit the site.
We receive data from website request forms, email messages, phone calls, and other communications you send to us. We may also obtain information generated during booking handling, payment processing, route planning, weather and access checks, and service delivery. Technical data may be collected automatically through the website and related systems.
The website may use session cookies, persistent cookies, and similar technologies. These may support core site functions, remember basic settings, and help us understand how the site is used. We do not rely on cookies to collect more information than is reasonably needed for those purposes.
You can usually block or delete cookies through your browser settings. Some cookies are necessary for basic site functions, while others support analytics or preference handling. If cookies are disabled, parts of the website may not work as intended.
